RTG Online Casino Questions and Answers
Online casinos can seem complicated to new players, but a little time spent reading the information below will clarify things and make your online gambling experience more enjoyable. You can play online casinos in a free, fun mode and gain experience without risk to your bankroll. Additionally, many RTG casinos give free no deposit bonus chips so that you can try games for free, in real mode.
Information on the following subjects is listed below: casino bonus, free chips, bonus terms, cashouts, deposits, contacting casino support, wagering requirements, cashable bonus and VIP clubs.
How do I play at an Online Casino?
To play at an online casino you need to make an account and download the casino client. Look for the “Download” button on the casino homepage and click it. Downloading the casino is free and usally fast. Then you make an account by filling in your personal information.
Can I make more than one account?
You may never make two accounts at one casino or your potential winnings will be voided. You may have one only account for your home address, that means two people in one household can not make seperate accouns. You may have one account at each online casino. Back to top
How do I contact the casino?
You may contact casino support services numerous ways: live chat, email and/or by telephone. If you wish to view all support options, visit the casino’s support page. If you are logged into a casino, go to the cashier and click live chat. If you are at a casino homepage, click contact or support. Back to top
How do I make a deposit?
If you would like to deposit at a casino, click the cashier button after you have made an account and logged in. There will be several deposit options to choose from, including credit card, ewallets, or bank transfers. More information on each deposit method can be found below or on the casino homepage under the “cashier” section. Back to top
What deposit methods are available? How do I deposit?
Most RTG casinos offer the following options for deposits: NETeller, EcoCard, UseMyWallet, Moneybookers, Click2Pay, Ewalletxpress and Credit Card. US players may use credit card, eWalletxpress and UseMyWallet (Quicktender). Visa is more widely accepted at casino sites than mastercard. Some casinos also accept visa pre-paid cards and american express. If your credit card does not work, ask casino support for help.
UseMyWallet/Quicktender requires an invitation, so ask an RTG casino for an invitation. If you deposit with credit card, you still need a web wallet (NETeller, EcoCard, UseMyWallet, Moneybookers, Click2Pay, Ewalletxpress) account to withdraw winnings. Cashouts can not be paid to credit cards. Back to top
How do I cashout? How do I make a withdrawal?
To withdraw your casino winnings, go to the “cashier” section and follow the instructions. The withdrawal methods RTG casinos currently offer are: NETeller, EcoCard, UseMyWallet, Ewalletxpress, Click2Pay, and Moneybookers. Some casinos may offer checks or bank wires. To cashout with a withdrawal method, you usally must deposit with it first. UseMyWallet (Quicktender) and EwalletXpress may be used by Americans. Back to top
How much do I deposit? What is the minumum purchase amount?
In order to play for Real money at a RTG casino, you must make a minimum purchase of casino chips. Most online casinos have a minumum deposit limit of $20 to $25. iNetBet Casino has the lowest minumum deposit by credit card, which is currently a $10 minumum. The maximum deposit depends on each casino. Back to top
How long do withdrawals Take? When will I be paid?
RTG Casinos listed on this site usally pay cashouts in 2 business days or less. The top ranked casinos may pay in as little as 12-24 hours. The first withdrawal you make at a casino usally takes longer, because the casino may ask for documents to prove your identity such as a copy of your id. Your cashout will be paid to your webwallet account such as NETeller or Quicktender. Most webwallets then pay to your bank account, by wire transfer, in 3-5 business days. Back to top
What is a Casino Bonus? What is a Bonus Code?
A casino bonus is an incentive from the casino to choose their casino. Casino bonuses increase your deposit and can extend your gambling dollars. RTG casino bonuses must be claimed before you deposit by entering a “bonus code” in the casino cashier. Casino bonus codes may be found on the casino homepage. Casino bonuses always have restrictions such as wagering requirements and game restrictions. Some casino bonuses may be for slots only or other specific games. Free bonus codes (no deposit bonuses) always have a maximum withdrawal amount, which means you may only cashout a given amount, regardless of how much you may win.
Some bonuses are not cashable, so that means the bonus amount will be subtracted from your withdrawal. Always read the terms and conditions before you claim a bonus. If you can not find the bonus terms, ask casino support for help.
You are not required to use a casino bonus. If you play with no bonus, you can play any game and withdraw your winnings anytime. Back to top
May I play Multiple Bonuses?
You may play with only one bonus in your account at a time. Successive bonuses may be claimed once a successful withdrawal has been initiated or your real money balance has less than one credit remaining. Always play your balance to 0 before depositing again, so you remove the conditions of the previous bonus. Back to top
What is a Wagering Requirement? What Games can I play with Bonuses?
Always read the terms and conditions before you claim a casino bonus. Pay close attention to wagering requirements of specific games. Sometimes, only Slots, Keno and Scratch cards can be played with certain bonuses or your winnings will be voided. For example: If you claim a $100, 100% bonus that requires 15x wagering of Deposit + Bonus, you must wager a total of $3000 in slot, Keno or Scratch Card games before cashing out. Any wagering on excluded games will void promotions and any winnings derived. Video poker, Blackjack, craps, roulette and other table games are sometimes excluded games. If you play without a bonus, you can play any game, at any time, and cashout when you want. If you do not understand the bonus terms, click “live chat” and a support person can explain more. Back to top
What is Cashable Bonus? What is the Best Bonus to play?
Some RTG casino deposit bonus is fully cashable with no maximum cashout, which is the best kind of casino bonus. There are many exceptions, so always read the terms when you claim a bonus! Some bonuses may have a maximum cashout rule, which limits your winnings. Choose a good bonus for you. If you like to play video poker, do not claim a bonus that only allows slot play.
Cashable bonus means that after you “playthrough or wager” your deposit and bonus a certain number of times, you can cashout the bonus plus your deposit and your winnings. NON Cashable bonus means you can not cashout the bonus you received when you win. Most new player no deposit bonuses have a maximum cashout term, so make sure you read the terms before you play. Back to top
How do I know if I completed the Wagering Requirements of a bonus? When Can I cashout?
To check if you completed the wagering requirements- go to the casino cashier. The cashier will say if you have met the requirements. If you are not sure if you have met the wagering requirements, click the live chat button and ask the casino before you request a withdrawal. Back to top
How do I remove a bonus from my account?
Once you have activated the bonus by making a deposit it cannot be removed from your account. However, if you have not yet deposited, you may sometimes un-claim a bonus by asking the casino to remove the bonus from your account. If you have claimed a bonus and deposited, you must play your account to 0, or make a withdrawal of all the funds to remove the terms and conditions of the current bonus. In other words, do not claim a bonus and play down to a few dollars, then deposit again. Always play your account to $0 to remove bonus conditions. Back to top
How is the outcome of the Game determined?
RTG uses a very sophisticated Random Number Generator (RNG) to create a randomized outcome for each game. The odds for both Real money and Fun mode games are created with this random number generator. In all card-based games, like Blackjack and Baccarat, the deck/s of cards are shuffled prior to each hand being dealt. Back to top
What is a Comp point?
RTG casinos have a COMP program, which enables each member of the casino to accumulate points automatically while playing. These are like a bonus for playing. All you have to do is wager on any game. The COMP points can be converted to real money that can played with. Redeem your comp points by asking the casino to cash them in for you. Back to top
What are VIP Clubs? Am I a VIP? – RTG Casino VIP clubs
Many RTG casinos have “VIP Clubs”. These are programs for the casinos to reward their loyal depositors. VIP clubs have different levels, with variable bonuses or extra benefits at each level. Simply put, the more you deposit, the more likely you are to become a VIP player. VIP bonus structure may be changed at any time, and your “VIP rank” may change at any time at the casino’s discretion. Some VIP programs are more transparent than others. Current information on each VIP program is listed on the casino’s homepage under the promotions or VIP Club section. Back to top